299bot's Privacy Policy
We give the highest priority to the security of your personal information — your privacy is kept protected through SSL encryption and strict policies.
1. Introduction
299bot ("we", "our", "platform") provides a safe and trusted online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") tells you how we collect your personal information, how we use it, who we share it with, and how we keep it protected.
By using the 299bot website or registering for our services, you will be considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy applies to all services, products, and websites of 299bot. Our Privacy Policy has been drawn up in accordance with applicable digital protection regulations in Bangladesh and international best practices.
Our Privacy Policy is consistent with the Bangladesh Digital Security Act and applicable data protection regulations. By accessing our platform, you acknowledge that this Policy constitutes a binding agreement between you and 299bot.
2. What Information We Collect
299bot collects your personal information from various sources. Below is a detailed description of the types of information we collect:
Identity Information
Name, date of birth, national ID number, and other identity information provided at the time of account registration.
Contact Information
Email address, mobile number, and current address — required for account communication and verification.
Financial Information
bKash, Nagad, Rocket, and Upay numbers or bank account details — for processing deposits and withdrawals.
Gaming Activity Information
Game history, bet amounts, win/loss records, bonus usage details, and gaming patterns.
Technical Information
IP address, browser type, device information, operating system, login time, and session data.
Identity Verification Information
Copies of government-issued ID or passport for KYC verification (as required by regulatory requirements).
Methods of Data Collection
We collect information in the following ways:
- During the account registration and login process
- During deposit or withdrawal transactions
- When receiving support via live chat or email
- Automatically while playing games on the platform
- Through cookies and web tracking technologies
- During the identity verification (KYC) process
3. How Your Information Is Used
299bot uses your personal information only for lawful and necessary purposes. We never sell your information unnecessarily or for the commercial interests of third parties.
Primary Use
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, bank transfer)
- Providing bonuses, promotions, and VIP benefits
- Monitoring gaming activity and ensuring fair play
- Providing 24/7 customer support in Bengali
- Resolving technical issues on the platform
Legal and Regulatory Compliance
- Completing Anti-Money Laundering (AML) and Know Your Customer (KYC) verification
- Meeting applicable legal obligations
- Detecting and preventing fraud
- Enforcing responsible gaming policies
Service Improvement and Marketing
- Personalizing your gaming experience
- Informing you about relevant promotions and offers (with your consent)
- Improving platform performance and security
- Analyzing user behavior to enhance service quality
Important: We never sell your personal information to third parties or provide it for commercial purposes. Information is shared with relevant parties only in the limited circumstances described below.
4. Information Storage and Security
299bot applies industry-leading security measures to ensure the protection of your personal information. Our systems use SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure.
Technical Security Measures
- SSL/TLS Encryption: All data transmissions are completed through encrypted connections
- Firewall Protection: Advanced firewall systems are used to prevent unauthorized access
- Encrypted Database: Stored information is kept in an encrypted database
- Regular Security Audits: Regular security tests are conducted to identify potential vulnerabilities
- Two-Factor Authentication (2FA): An additional security layer for accessing your account
- Access Controls: Only authorized staff can access the information they need
Data Retention Period
We retain your personal information for as long as it is necessary or legally required to be retained:
- Active account data: for as long as the account remains active
- Transaction records: as required by applicable legal requirements
- KYC documents: for a specified period as required by regulatory requirements
- Closed account data: the minimum period necessary to meet legal obligations
Your financial information is never stored in full at 299bot. Only the necessary portion is kept in encrypted form for payment processing.
5. Sharing Information with Third Parties
299bot does not generally share your personal information with third parties. However, in specific circumstances, limited information may be shared with the following trusted parties:
Payment Processors
Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment service providers. This information is used solely to complete the transaction.
Game Software Providers
Game providers such as Pragmatic Play, Spribe, Evolution Gaming, JILI, PG Soft, and Microgaming may access technical data necessary to manage your gaming session. They operate under our strict data protection agreements.
Legal Obligations
Information may be shared with legal authorities in the following circumstances:
- To comply with court orders or valid legal demands
- To assist in investigations of money laundering or fraud
- At the request of applicable regulatory bodies
- For national security or law enforcement needs
Business Changes
If 299bot undergoes any merger, acquisition, or asset transfer, your information may be transferred to the relevant successor entity. In such cases, we will notify you in advance and the protections of this Privacy Policy will continue to apply.
We never sell your information to advertisers, data brokers, or any other unrelated third parties.
6. Cookie Policy
Cookies are small text files stored on your device when you visit the 299bot website. These cookies help improve your experience and ensure the proper functioning of the platform.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, storing security tokens, and ensuring the core functionality of the website. These cookies cannot be disabled.
- Functionality Cookies: Store your preferences, language settings, and personalized experience.
- Analytics Cookies: Used to understand how our website is being used and to improve services.
- Security Cookies: Used for fraud detection and protecting your account.
Cookie Controls
You can disable non-essential cookies through your browser settings. However, please note that disabling certain cookies may cause some features of 299bot to not work properly and may affect your gaming experience.
Cookies can be managed in the Settings or Preferences menu of most modern browsers. Chrome, Firefox, Safari, and Edge all support this feature.
7. Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights.
Right to Access Information
You may ask us what information we hold about you and receive a copy of that information.
Right to Correct Information
If any of your information is inaccurate or incomplete, you may request that it be corrected.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information (except where subject to legal obligations).
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise these rights, contact our support team via 24/7 live chat or email. We will process your request within 30 business days.
8. Account and Data Deletion
If you wish to close your account at 299bot and delete your personal data, please follow the process below:
Account Closure Process
- Notify our support team via 24/7 live chat or email
- Verify your identity (for security purposes)
- Withdraw any outstanding balance
- You will receive confirmation of account closure
Data Deletion Limitations
The following data will be retained for a specified period due to legal obligations:
- Financial transaction records (AML regulatory requirements)
- KYC verification documents
- Data related to legal disputes or investigations
After account closure, all personal data beyond legal obligations will be securely deleted.
9. Children's Privacy
299bot's services are strictly for individuals aged 21 and above. We do not knowingly collect, store, or use personal data of anyone under the age of 21.
Age Verification: All users' ages are verified at the time of registration. If we become aware that a minor is using our platform, their account will be immediately closed and all data will be deleted.
If you believe a minor has opened an account on our platform, please notify us immediately via our 24/7 live chat support.
10. Policy Changes
299bot may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- A clear notice will be displayed on the website
- You will be notified at your registered email address (for major changes)
- The "Last Updated" date at the top of the page will be changed
Continued use of 299bot after any changes will be considered acceptance of the updated policy. We recommend that you review this policy regularly.
For important policy changes, we will endeavour to give you at least 30 days' notice before the changes take effect.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is ready to answer all your privacy-related questions.
It is our commitment to respond to your privacy requests transparently and promptly.
Use the links below to read our full set of policies: