299bot Terms and Conditions

1 Introduction and Consent

299bot (hereinafter referred to as "we", "platform", or "site") operates an online gaming service for users in Bangladesh. These terms and conditions ("Terms") govern the use of our website and all associated services.

These Terms are written in Bengali so that all users in Bangladesh can understand them easily. We are committed to ensuring transparency and fairness at all times.

2 Account Registration

2.1 Registration Process

To participate on 299bot, you must create a personal account. You are required to provide accurate and complete information at the time of registration. We reserve the right to cancel any account where false information has been provided.

2.2 One Account Policy

Each person may operate only one account. Running multiple accounts is strictly prohibited. In such cases, all accounts will be immediately suspended or cancelled and any bonuses earned may be forfeited.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. You are personally responsible for all activities carried out from your account. If you suspect unauthorised access to your account, notify our support team immediately.

• Use a strong password — a combination of numbers, letters, and special characters.
• Do not share your login details with anyone else.
• Sign out after logging in on a public device or network.
• Contact support immediately if you notice any suspicious activity.

3 Eligibility and Age Requirement

To register on our platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must be eligible to participate in online gaming under the laws of Bangladesh.
• The information you provide must be completely true and accurate.
• You are not operating the account on behalf of someone else.

At the time of registration or at any point thereafter, we may request valid identification to verify your age and identity. If the required documents are not provided on time, the account may be temporarily suspended.

4 Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on 299bot is ৳500. We accept the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are secured through SSL encryption.

When making a deposit, please ensure you are providing the correct account number and amount. 299bot is not responsible for any loss caused by incorrect information.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 10 to 45 minutes to process. The following conditions apply to withdrawals:

• Account verification must be completed before withdrawing.
• The wagering requirements for any bonus must be met.
• Withdrawals will be made to the same payment method used for the deposit.
• Withdrawals may be delayed in cases of suspicious activity.

4.3 Currency

All transactions will be completed in Bangladeshi Taka (BDT / ৳). Foreign currency transactions are not currently supported.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500. Or depositing ৳12,000 gives the maximum ৳8,000 bonus for a total balance of ৳20,000.

5.2 Wagering Requirements

Each bonus has set wagering requirements. The wagering requirement for the welcome bonus is 20x (twenty times). This means you must wager twenty times the bonus amount before it can be withdrawn.

• Bonuses are only usable on designated games — see the offer details.
• Withdrawals are not permitted before the wagering requirements are met.
• Multiple bonuses cannot be used at the same time — the next bonus becomes active after the current one is completed.
• If the requirements are not met before the bonus expires, the bonus will be cancelled.

5.3 VIP Program

The 299bot VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback benefit increases at each tier. You can advance to higher tiers through regular participation.

6 Gameplay and Fair Play

299bot is committed to ensuring a fair and transparent gaming environment. All games available on our platform are developed by reputable software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi.

6.1 Random Number Generator

Our games use certified Random Number Generator (RNG) technology, which makes every outcome completely random and unpredictable. This ensures that no party can predetermine any result.

6.2 Technical Issues

If a game remains incomplete due to a technical error or disconnection, we will review the game logs and attempt to provide an appropriate resolution. However, 299bot is not liable for losses caused by technical issues unless they are the result of our own technical fault.

7 Prohibited Activities

The following activities are strictly prohibited on the 299bot platform:

• Creating multiple accounts or using someone else's account.
• Using the platform for money laundering or illegal financial activity.
• Playing games using bots, automated software, or artificial intelligence.
• Collusion or collaboration (fraudulently coordinating with other players).
• Attempting to hack into or gain unauthorised access to the platform's software or systems.
• Providing false or misleading information.
• Committing chargeback fraud.
• Attempting to obtain bonuses by circumventing the bonus system's terms and conditions.

8 Privacy and Security

Protecting your personal information is one of our highest priorities. We use SSL encryption and modern security technology to keep your data safe. Your information will never be sold to third parties.

To learn more about our privacy practices, please read our Privacy Policy page. It describes in detail what information we collect, how we use it, and how we keep it secure.

9 Account Closure

9.1 Voluntary Closure

You may request to close your account at any time through our support team. Please withdraw your available balance before closing your account. Any bonus balance will be cancelled if wagering requirements have not been met.

9.2 Closure by the Platform

We may suspend or cancel an account without prior notice in the following circumstances:

• If the Terms are violated.
• If fraudulent or deceptive activity is detected.
• If evidence of false or incomplete information is found.
• If the user is proven to be a minor.

9.3 Self-Exclusion

If you wish to take a break from gaming, you can activate self-exclusion for a specified period through support. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Responsible Gaming

299bot believes that gaming should be a form of entertainment, not a means of financial relief. We encourage all our users to play responsibly.

• Only play with money you can afford to lose.
• Treat gaming as a source of enjoyment, not income.
• Set limits on your playing time and budget, and stick to them.
• Do not play when you are emotional or under stress.
• Do not chase losses by placing more bets.

If you feel that gaming is having a negative impact on your life, please contact our support team or visit our Responsible Gaming page to find resources.

11 Limitation of Liability

To the maximum extent permitted by applicable law, 299bot will not be liable for the following:

• Indirect, incidental, or consequential losses.
• Issues arising from internet disconnection.
• Failures of third-party services.
• Natural disasters or other events beyond our control.
• Losses resulting from the user's own negligence.

12 Terms Changes

299bot reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will send notifications to users' accounts or publish an announcement on the site.

Continued use of the platform after any changes will be considered as your acceptance of the revised terms and conditions. Therefore, it is recommended that you check this page regularly.

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If you have any questions about these terms and conditions, please contact our support team: [email protected] — or talk to us anytime via 24/7 Bengali live chat.